Reference

dominobet Privacy Policy: What We Collect and Why

The dominobet Privacy Policy explains exactly what personal information we gather when you open an account, deposit via DANA or QRIS, or contact our support team — and…

Account data protectedDANA, OVO, GoPay & QRIS payment dataNo data sold to third partiesClear data retention periodYour right to request deletion
dominobet dominobet Privacy Policy: What We Collect and Why
PRIVACY CONTACT PATHS

How to Reach Us About Your Personal Data

If you have a question about this Privacy Policy, want to know what data we hold on your account, or need to request a correction or deletion, our support team is available 24 hours a day, seven days a week. You can reach us through live chat directly on this site, by email at our dedicated privacy address, or via our Telegram support channel. When you contact us about a data request, please include your registered phone number so we can locate your account record and respond within two business days.

Team online

Live Chat

Open live chat from any page on dominobet, 24/7. Mention 'privacy request' so our team routes your message to the data handling desk without delay.

Email Support

Send your data query to our privacy email address. Include your account phone number and the specific data type — DANA reference, OVO ID or account profile — you are asking about.

Telegram Channel

Reach our support agents via our official Telegram channel, available around the clock. Quote your account ID in the first message to speed up the data verification step.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies, Security and Retention

We apply the following six practices to keep your account data accurate, secure and available only where local law permits.

Cookie Use

We use session cookies to keep you logged into your account across the lobby, and analytics cookies to measure which pages load slowly on mobile. No advertising cookies are placed without your explicit consent.

Payment Data Security

DANA, OVO, GoPay and QRIS payment identifiers are encrypted at rest. We transmit them over TLS-secured connections. We do not store full virtual account numbers after a transaction is confirmed.

Account Verification Records

Phone verification data collected when you first open your account is stored in an isolated database. It is used only for account recovery and fraud prevention, not for marketing outreach.

Data Retention Period

We retain your active account data for as long as your account remains open. If you close your account, transaction records are kept for the period required by applicable regulations, after which they are deleted.

Third-Party Sharing

We share data only with payment processors — such as the QRIS network or bank transfer partners like BCA and Mandiri — that are necessary to complete your deposit or withdrawal. We do not sell data to advertisers.

Your Right to Request Changes

You may request a copy of your stored data, ask us to correct inaccurate records, or request deletion of your account profile. Submit the request via live chat or email; we respond within two business days.

Frequently Asked Questions About dominobet Privacy Policy

The questions below cover the most common concerns we receive about the dominobet Privacy Policy — from what data we collect at account opening to how you can delete your records or update your payment details.

We collect your phone number for verification, your email address, and payment identifiers you link — such as a DANA wallet ID or OVO reference. We do not collect government ID unless a withdrawal review requires it under applicable rules.

Your QRIS scan record and GoPay transaction ID are stored only long enough to confirm the deposit or process the withdrawal. After confirmation, the raw identifiers are encrypted and access is restricted to our payment reconciliation team.

No. We share data only with payment processors needed to clear your DANA, OVO, GoPay, QRIS, virtual account or bank transfer transactions. Advertiser networks do not receive any account or payment data from us.

Transaction records are retained for the period required by applicable financial regulations after account closure. Personal profile data — name, phone number, email — is deleted once the retention period ends and no active dispute exists.

Contact us via live chat or our privacy email, include your registered phone number and specify the data type you want — account profile, payment history or verification records. We aim to respond within two business days.

The privacy practices described here apply platform-wide. However, specific data retention obligations and the scope of data we may be required to verify depend on local law in each region where your account is accessed.

Yes. Submit a deletion request through live chat or email with your account phone number. We will remove your profile data after confirming there are no pending transactions or unresolved withdrawal reviews on your account.